FAQs
What type of products do you sell?
shyane offers a curated selection of women’s fashion and occasion wear, including stylish dresses and other clothing designed for special events and everyday wear.
Where do you ship?
We currently ship within the United States only.
International shipping is not available at this time.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
How long does shipping take?
After shipment, standard delivery usually takes 5–7 business days.
Delivery times are estimates and may vary depending on the destination, weather conditions, carrier operations, or other circumstances beyond our control.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can use the tracking information provided to monitor your order’s delivery progress.
What is your return policy?
We accept eligible returns within 30 days of delivery, provided that items are:
- Unused and unworn
- In original condition
- Returned with original tags and packaging intact
Some items, such as final sale items, may not be eligible for return. Please review our Refund & Returns Policy for complete details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Do you offer exchanges?
Yes. Exchanges for a different size or color may be available depending on product availability.
Please contact us before returning an item to request an exchange.
What payment methods do you accept?
We accept secure online payments through trusted payment providers.
Available payment options are displayed at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption to help protect customer information, and payments are processed securely through third-party payment providers.
We do not store full credit card details on our servers.
How can I contact customer support?
If you have questions about our products, orders, shipping, returns, or store policies, please contact us using the information below.
Need Help? Contact Us
shyane
📍 Address:
13 Main St E, Wartrace, TN 37183, United States
📧 Email:
support@shyane.com
📞 Phone:
+1 931-205-1683
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday & Sunday: Closed