Refund policy

Effective Date: July 23, 2026

At Shyane, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy to make your shopping experience as simple and worry-free as possible.

Please review the following policy before requesting a return or refund.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all original tags, labels, and packaging.
  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items showing signs of wear, use, alteration, or damage caused after delivery
  • Products returned without original packaging or tags

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

  • Your Order Number
  • Your Full Name
  • A brief description of the reason for your return
  • Photos of the item (if it is damaged, defective, or incorrect)

Email: support@shyane.shop

Our team will review your request and provide return instructions if your return is approved.

Please do not return items without receiving return authorization.

Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your Order Number
  • A description of the issue
  • Clear photographs showing the problem

Once reviewed, we will work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account, depending on your financial institution.

Exchanges

We currently offer exchanges for items that are damaged, defective, or incorrect.

If you wish to exchange an item for a different size or color, please contact our support team, and we will assist you based on product availability.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already entered processing or has been shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account or payment method again.
  • Contact your credit card provider or bank, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name
Shyane

Business Address
17100 Laguna Canyon Rd
Irvine, CA 92618
United States

Phone
+1 (239) 312-2960

Email
support@shyane.shop

Business Hours
Monday – Sunday
10:00 AM – 08:00 PM (Pacific Time)

Thank you for shopping with Shyane. We value your trust and are committed to providing quality products and excellent customer service.