Refund Policy

At Shyane, we want you to be satisfied with your purchase. If you are not completely happy with an eligible item, you may request a return and refund in accordance with the terms below.

1. Return Period

We accept return requests within 30 days of delivery.

To be eligible for a return, please contact us within this period and provide your order number and reason for the return.

2. Return Conditions

To qualify for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Have original tags and packaging where applicable
  • Not show signs of washing, alteration, damage, or excessive wear

Items that do not meet these conditions may not be eligible for a refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final-sale or clearance items
  • Items that have been worn, washed, altered, or damaged
  • Items returned without their original tags or packaging when required
  • Gift cards
  • Any other items specifically identified as non-returnable at the time of purchase

4. How to Request a Return

Before sending an item back, please contact us at:

Email: support@shyane.shop
Phone: +1 (239) 312-2960

Please include your order number, the item you wish to return, and the reason for your request. We will provide instructions for the return process.

Please do not send merchandise back without contacting us first, as unauthorized returns may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or an item arrives damaged or defective, please contact us so we can review the situation and provide appropriate assistance.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@shyane.shop.

Please provide your order number and photographs of the item and packaging when applicable. We will review the issue and work with you toward an appropriate resolution.

8. Exchanges

If you need a different size, color, or item, please contact our support team. Exchanges may depend on product availability. In some cases, you may be asked to return the original item and place a new order.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it. We will attempt to accommodate cancellation requests before the order enters processing or shipping.

Once an order has been shipped, cancellation may no longer be possible and the return process may apply.

10. Contact Us

For questions regarding returns or refunds, please contact:

Shyane
17100 Laguna Canyon Rd
Irvine, CA 92618, USA

Email: support@shyane.shop
Phone: +1 (239) 312-2960